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City Market Office Citizen's Charter

Details: Friday, 03 July 2015 - 12:54:01 PM

Department: Office of the City Market Administrator Frontline Service: APPLICATION FOR NEW STALL Client: New Applicants Requirement: Photocopy of Barangay Clearance, Photocopy of Residence Certificate, 2 copies of 2x2 picture Schedule of Availability: Monday to Friday (8:00am to 5:00pm) Fees: Application Fee: Php150.00 Occupancy Fee: Php10,000.00 to Php30,000.00 Total Processing Time: 4 days and 2 minutes How to avail of the service:
STEP NO.	CLIENT STEP	AGENCY / LGU Action	Office Responsible	Location of Office	Maximum Duration
1	Approaches the market administrator regarding the application for new stall	a. Interviews the applicant. b. Approves the application	City Market Office/ Ms. Carmela H. Atienza	2nd flr., JPMM Bldg., Cuta, Bats. City	10 mins.
2	Secures application form and pays the necessary fee	a. Assists in filling up application form b. Accepts payment of the applicant. c. Issues official receipt as payment of application fee d. Upon completion of the requirements, advises the applicant to proceed to the City Legal Office or any law office for the application form to be notarized	City Market Office/ Jeannette Moreno City Legal Office Any Law Office	2nd flr., JPMM Bldg., Table 5 Ground Floor of Batangas City Hall	10 mins. 20 mins.
3	Submits notarized application form with the necessary requirements	Accepts and verifies the documents submitted	City Market Office Jeannette Moreno	2nd flr., JPMM Bldg., Table 5	2 mins.
4	Secures transmittal for paying occupancy fee	Prepares and signs the transmittal	City Market Office/ Ressureccion Andal	2nd flr., JPMM Bldg., Computer Room	5 mins.
5	Proceeds to the City Treasurer’s Office for payment of occupancy fee		City Treasurer’s Office	Ground Floor of Batangas City Hall	20 mins.
6	Pays the occupancy fee		City Treasurer’s Office	Ground Floor of Batangas City Hall	5 mins.
7	Returns to City Market Office to submits photocopy of official receipt of payment for preparation of Contract of Lease	a. Accepts and verifies the document submitted b. Prepares Contract of Lease	City Market Office Jeannette Moreno	2nd flr., JPMM Bldg., Table 5	25 mins.
8	Signs in the Contract of Lease	a. Signs the Contract of Lease. (CGADH I & CGDH) b. Advises the applicant to return after 3 days	City Market Office Jeannette Moreno	2nd flr., JPMM Bldg., Table 5	5 mins.
9		a. Forwards Contract of Lease to the City Mayor’s Office for signature of City Mayor b. Forwards the Contract of Lease to the City Legal Office to be notarized	City Mayor’s Office City Legal Office	Ground Floor of Batangas City Hall	3 days
10	Signs in the logbook to claim the approved Contract of Lease	Releases the Contract of Lease	City Market Office Jeannette Moreno	2nd flr., JPMM Bldg., Table 5	2 mins.

Department: Office of the City Market Administrator Frontline Service: PAYMENT OF FEES (Monthly Rental Stall Fee & Electric Bill) Client: Stall holders Requirement: For Electric Bill : Official Reading from Electric Bill Reader Schedule of Availability: Monday to Sunday (8:00am to 5:00pm) Fees: Monthly Stall Rental Fee – Rate/sq.m. x 30 Electric Bill Market I – 12.50/kilowatt Total Processing Time: 7 minutes How to avail of the service:
STEP NO.	CLIENT STEP	AGENCY / LGU Action	Office Responsible	Location of Office	Maximum Duration
1	Approaches the assigned market personnel a. Monthly Stall Rental Fee	a. Verifies monthly rental payment	City Market Office a. Monthly Rental Market I Orliza Adelantar Mila Meñez	OPM Table 2 Table 3	3 mins.
	b. Electric Bill	b. Verifies electric bill consumption record	b. Electric Bill Market I Donald Dimapilis	OPM Table 4	3 mins.
2	Pays the amount due and waits for the issuance of official receipt	a. Accepts payment of stall holders b. Issues official receipt c. Thanks the stall holder	City Market Office a. Monthly Rental Market I Orliza Adelantar Mila Meñez b. Electric Bill Market I Donald Dimapilis	OPM Table 2 Table 3 OPM Table 4	4 mins.

Department: Office of the City Market Administrator Frontline Service: APPLICATION FOR CASH TICKETS Client: Transient vendors / Temporary stall holders Requirement: None Schedule of Availability: 24 hours a day / 7 days a week Fees: Rate/sq.m. Total Processing Time: 4 minutes How to avail of the service:
STEP NO.	CLIENT STEP	AGENCY / LGU Action	Office Responsible	Location of Office	Maximum Duration
1	Approaches the assigned market personnel	Assists and assesses tariff/market fee	City Market Office Revenue Collectors	OPM JPMM NBCPM	2 mins.
2	Pays the assessed tariff/market fee and gets the equivalent amount of cash ticket	a. Accepts payment and issues cash ticket b. Thanks the vendor/temporary stall holder	City Market Office Revenue Collectors	OPM JPMM NBCPM	2 mins.

Department: Office of the City Market Administrator
Frontline Service: SUBMISSION OF COMPLAINTS
Client: Public
Requirement: None
Schedule of Availability: 24 hours a day / 7 days a week
Fees: No fees charge
Total Processing Time: 45 minutes
How to avail of the service:

STEP NO.

CLIENT STEP

AGENCY / LGU Action

Office Responsible

Location of Office

Maximum Duration

Reports complaint to guard on duty/officer of the day

a. Accepts and records complaint

b. Settles the complaint

City Market Office

Officer of the day

Mr. Luisito Berania
Mr. Elmar Mendezabal

JPMM

OPM

45 minutes

Department: Office of the City Market Administrator Frontline Service: APPLICATION FOR RELEASE OF APPREHENDED GOODS Client: Ambulant / Illegal vendors Requirement: None Schedule of Availability: 24 hours a day / 7 days a week Fees: No fees charge Total Processing Time: 40 minutes How to avail of the service:
STEP NO.	CLIENT STEP	AGENCY / LGU Action	Office Responsible	Location of Office	Maximum Duration
1	Approaches the market security officer who confiscated their goods	Records all the details regarding apprehended/ confiscated goods	City Market Office Security Officer Mr. Luisito Berania Mr. Elmar Mendezabal	JPMM OPM	30 mins.
2	Writes a sworn statement (Sinumpaang Salaysay) stating their compromised agreement	Releases the apprehended/ confiscated goods	City Market Office Security Officer Mr. Luisito Berania Mr. Elmar Mendezabal	JPMM OPM	10 mins.

Department: Office of the City Market Administrator Frontline Service: REQUEST FOR CERTIFICATION Client: Stall holders Requirement: None Schedule of Availability: Monday to Friday (8:00am to 5:00pm) Fees: Certification Fee – Php65.00 Total Processing Time: 4 minutes How to avail of the service:
STEP NO.	CLIENT STEP	AGENCY / LGU Action	Office Responsible	Location of Office	Maximum Duration
1	Approaches the assigned market personnel for verification of records	Verifies records	City Market Office Market I Ma. Victoria Dimaano Market II Anacoreta Alcantara Market III Amelia Reyes Delsa Mercado	OPM Table 1 JPMM Table 3 JPMM Table 4 Table 3	2 mins.
2	Pays the amount due and waits for the issuance of certification and official receipt	a. Accepts payment for certication fee b. Issues official receipt and prepares Certification		OPM Table 1 JPMM Table 3 JPMM Table 4 Table 3	2 mins.