Business Permits & Licensing Office Profile

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Wednesday, 19 November 2025 - 2:22:03 PM

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I. Mandate:
   The Business Permits & Licensing Office is the lead city office that issues permits and licenses.

II. Vision:
    Providing total quality service in a professional manner and business-friendly environment to people seeking permits.


III. Mission:
     To efficiently serve the people applying for permits and assist the city government in generating income effectively.

IV. Service Pledge:
We commit to:
1. To continue our reforms on streamlining business permits and licensing system in the pursuit of promoting a more business-friendly environment.
2. To provide an electronic Business Permits and Licensing System (eBPLS) through the Business-One-Stop-Shop (BOSS) and capacitate our personnel in order to provide quality service to people seeking permits and other services.
3. To promote transparency and professionalism in the conduct of inspections by providing our client with a business-friendly inspection system.
4. To lead and facilitate on various operations from different city departments/offices in coordination with regional and local representatives of National Government Agencies at the BOSS.
5. To implement BPLO policies strictly and fairly.