City General Services Office Citizen's Charter


Frontline Service:
Issuance of Bid Documents for Procurement Of Goods
Client: Prospective Bidders/Suppliers of Goods & Services
Requirement: Official Receipt from City Treasurer’s Office
Schedule of Availability: Monday – Friday (8:00am-5:00pm)
Total Processing Time: 30 minutes

How to avail of the Service:

STEP NO. CLIENT STEP
AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Requests for bid documents

a.Issues Bidder’s order of payment 

BAC – Secretariat for procurement of goods & services (Procurement Section)

Ground floor, GSD Bldg. Batangas City Hall Compound

5  minutes
2

Proceeds to city Treasurer’s Office- Cash Division

    Ground floor, GSD Bldg. Batangas City Hall Compound

5 minutes 
3 Pays the amount of bid documents Issues the official receipt

City Treasurer’s Office – Cash Division

Ground floor, GSD Bldg. Batangas City Hall Compound

10 minutes
4

Proceeds to General Services Department (BAC Secretariat Office)

    Ground floor, GSD Bldg. Batangas City Hall Compound

5 minutes
5

Presents the official receipt to the BAC Secretariat Office
(Procurement of Goods and Services)

a. Accepts and checks the official receipt
b. Issues the Bidding Documents
c. Acknowledges Bidders for the purchased Bid Documents

BAC- Secretariat for procurement of goods & services (Procurement Section)

Ground floor, GSD Bldg. Batangas City Hall Compound

15 minutes

 


Frontline Service:
Issuance of Permit for the use of Batangas City Convention Center
Client: Anybody
Requirement: Endorsement Letter from City Mayor’s Office
Schedule of Availability: Monday – Friday (8:00am-5:00pm)
Fees: Php 10,000 for the first four hours then Php 10,000 for the succeeding hours
Total Processing Time: 1 hour

How to avail of the Service:

STEP NO. CLIENT STEP
AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1

Presents the endorsement letter from the City Mayor’s Office with the Specific request

a. Accepts the endorsement letter and verifies the schedule of the BCCC if the requested date is available
b. Issues the order of payment
c. Advices the client to go to CTO

General Services Department, Administrative Division – Facility Administration

Batangas City Convention Center (near the City Coliseum), Brgy.20 Poblacion Batangas City



15 minutes
2

Proceeds to the City Treasurer’s Office – Business Tax & Other Fees Division

   

B.O.S.S Bldg., Peoples Quadrangle, City Hall Compound



10 minutes

3

Pays the specified amount stated in the order of payment

a. Issues the official receipt

City Treasurer’s Office – Business Tax & Other Fees Division

Batangas City Convention Center (near the City Coliseum), Brgy.20 Poblacion Batangas City

15-20 minutes

4

Proceeds to the Batangas City Convention Center

    Ground floor, GSD Bldg. Batangas City Hall Compound

5 minutes
5

Presents the official receipt to the BAC Secretariat Office
(Procurement of Goods and Services)

a. Accepts the official receipt
b. Schedules the date of the usage of the venue

General Services Department Administrative Division- Facility Administration

Batangas City Convention Cente (near the City Coliseum), Brgy.20 Poblacion Batangas City

10 minutes

 


Frontline Service:
Assistance to Walk-in Clients (Request of Materials)
Client: Anybody/Batangas City Residents
Requirement: Endorsement Letter from City Mayor’s Office
Schedule of Availability: Monday – Friday (8:00am-5:00pm)
Fees: No fee to be collected
Total Processing Time: 3 days and 1 hour 45 minutes

How to avail of the Service:

STEP NO. CLIENT STEP
AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1

Presents the Endorsement letter from the City Mayor’s Office with the specific request

a. Accepts and checks the endorsement letter
b. Coordinates with the City Engineer’s Office for the program of work of the requested materials
c. Checks for the availability of stocks:
• If not available on stock, gets the contact number of the client for feedback
• Prepares the Purchase Request
• If available, prepares the Requisition Issue Slip (RIS) with the following signatories: Requesting Party, City Mayor, and GSO

General Services Department Administrative Division- Facility Administration

 

 


Supply & Management Division
-Typing Division

2nd floor, GSD Bldg. Batangas City Hall Compound



5 minutes

2-3 days

 

 

 

 

15-20 minutes

2

Presents the RIS Form

 a. Accepts and checks the RIS From b. Advices the client to proceed to the Batangas City Warehouse for issuance  General Services Department — Supply & Management Division

2nd floor, GSD Bldg., Batangas City Hall Compound



20 minutes

3 Proceeds to the city Warehouse    

City Warehouse Unit (Beside BFp Station) Rizal Ave. Exit, Batangas City



30 minutes
4

Presents the approved RIS and claims the materials requested

a. Accepts the RIS Form
b. Issues the requested materials
City Warehouse Unit City Warehouse Unit (Beside BFp Station) Rizal Ave. Exit, Batangas City

30 minutes

 


Frontline Service:
Assistance in Physical Arrangement on various program/event
Client: Private Individuals/NGO's
Requirement: Endorsement Letter from City Mayor's Office
Schedule of Availability: Monday – Friday (8:00am-5:00pm)
Fees: No fee to be collected
Total Processing Time: 10 minutes


How to avail of the Service:

STEP NO. CLIENT STEP
AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Presents the endorsement letter from the City Mayor's Office

a. Accepts the endorsement

b. Schedules the date, time, & location of the event where the physical arrangement shall be done

General Services Department, Administrative Division — Physical Arrangement & Utility Services

2nd floor, GSD Bldg_ Batangas City Hall Compound



10 minutes

 


Frontline Service:
Issuance of Permit for the use of Batangas City Sports Coliseum
Client: Anybody
Requirement: Endorsement Letter from City Mayor's Office
Schedule of Availability: Monday – Friday (8:00am-5:00pm)
Fees: Php 25,000 for the first four hours then Php 10,000 for the succeeding hours
Total Processing Time: 1 hour

How to avail of the Service:

STEP NO. CLIENT STEP
AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1

Presents the endorsement letter from the City Mayor's Office with the specific request

a. Accepts the endorsement letter and verifies the schedule of the BCSC if the requested date is available

b. Issues the order of payment

c. Advices the client to go to CTO

General Services Department, Administrative Division — Facility Administration

Batangas City Sports Coliseum Delas Alas Drive, Batangas City



15 minutes

2

Proceeds to the city Treasurer's Office — Business Tax & Other Fees Division

   

B.O.S.S. Bldg., People's Quadrangle, City Hall Compound



4 minutes

3

Pays the specified amount stated in the order of payment

a. Issues the official receipt

City Treasurer's Office — Business Tax & Other Fees Division

B.O.S.S. Bldg., People's Quadrangle, City Hall Compound



10 minutes
4

Proceeds to Batangas City Sports Coliseum

   

Batangas City Sports Coliseum Delas Alas Drive, Batangas City



15-20 minutes
5

Presents the official receipt to the BCSC Administrator

a. Accepts the official receipt
b. Schedules the date of usage of the venue

General Services Department, Administrative Division — Facility Administration

Batangas City Sports Coliseum Delas Alas Drive, Batangas City

10 minutes

 


Frontline Service:
Clean-up and Grass Cutting Services
Client: Anybody/Batangas City Residents
Requirement: Endorsement Letter from City Mayor's Office
Schedule of Availability: Monday – Friday (8:00am-5:00pm)
Fees: No fee to be collected
Total Processing Time: 10 mins

How to avail of the Service:

STEP NO. CLIENT STEP
AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Presents the endorsement letter from the City Mayor's Office with the specific request

a. Accepts the endorsement letter and

b. Checks the availability of the team

b. Confirms the date and time of the requested service

General Services Department, Public Service & Maintenance Unit (PSMU) — Street sweeping Section

PSMU Office, Batangas City Sports Coliseum, Delas Alas Drive, Batangas City



10 minutes

 


Frontline Service:
Request for Heavy Equipment Support Services for Provisional Rehabilitation of Damaged Barangay Roads and other structures
Client: Anybody/Batangas City Residents
Requirement: Endorsement Letter from City Mayor's Office
Schedule of Availability: Monday – Friday (8:00am-5:00pm)
Fees: No fee to be collected Total Processing Time: 10 mins
Total Processing Time: 30 minutes

How to avail of the Service:

STEP NO. CLIENT STEP
AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Presents the endorsement letter from the City Mayor's Office with the specific request

a. Accepts the endorsement letter

b. Checks the availability of the team

c. Confirms the date and time of the requested service

General Services Department, Public Service & Maintenance Unit (PSMU)— Motorpool Section

PSMU Office, Batangas City Sports Coliseum, Delas Alas Drive, Batangas City

10 minutes

 


Frontline Service:
Towing Services
Client: Anybody/Batangas City Residents
Requirement: Endorsement Letter from City Mayor's Office
Schedule of Availability: Monday — Friday (8:00 am — 12 mn)
Fees: No fee to be collected
Total Processing Time: 10 mins

How to avail of the Service:

STEP NO. CLIENT STEP
AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1

Presents the endorsement letter from the City Mayor's Office with the specific request

a. Accepts the endorsement letter

b. Checks the availability of the team

c. Confirms the date and time of the requested service

 

General Services Department, Public Service & Maintenance Unit (PSMU)— Motorpool Section

PSMU Office, Batangas City Sports Coliseum, Delas Alas Drive, Batangas City

10 minutes

 


Frontline Service:
Electrical and Technical Services
Client: NGO's/Batangas City Residents
Requirement: Endorsement Letter from City Mayor's Office
Schedule of Availability: Monday – Friday (8:00am-5:00pm)
Fees: No fee to be collected
Total Processing Time: 10 mins

How to avail of the Service:

STEP NO. CLIENT STEP
AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1

Presents the endorsement letter from the City Mayor's Office with the specific request

a. Accepts the endorsement letter

b. Checks the availability of the team

c. Confirms the date and time of the requested service

 

General Services Department, General Maintenance Services Division — Electrical Section

GMS Office, Batangas City Sports Coliseum, Delas Alas Drive, Batangas City



10 minutes

 


Frontline Service:
Scaffolding Services
Client: Anybody/Batangas City Residents
Requirement: Endorsement Letter from City Mayor's Office
Schedule of Availability: Monday – Friday (8:00am-5:00pm)
Fees: No fee to be collected
Total Processing Time: 10 mins

How to avail of the Service:

STEP NO. CLIENT STEP
AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Presents the endorsement letter from the City Mayor's Office with the specific request

a. Accepts the endorsement letter

b. Checks the Team's schedule and the Borrower's schedule to verify if there is available scaffolds on the requested date

c. Confirms the request

 

General Services Department, General Maintenance Services Division

GMS Office, Batangas City Sports Coliseum, Delas Alas Drive, Batangas City

10 minutes

 


Frontline Service:
Borrowing of Tables and/or Chairs
Client: NGO's/Batangas City Residents
Requirement: Endorsement Letter from City Mayor's Office
Schedule of Availability: Monday – Friday (8:00am-5:00pm)
Fees: No fee to be collected/The requestor will pick-up the tables & chairs in case it cannot be delivered and return it
Total Processing Time: 10 minutes

How to avail of the Service:

STEP NO. CLIENT STEP
AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1

Presents the endorsement letter from the City Mayor's Office with the specific request

a. Accepts the endorsement letter

b. Checks the Borrower's schedule to verify if there are tables and/or chairs available on the requested date

c. Confirms the request

General Services Department, Administrative Division — Physical Arrangement & Utility Services

2nd floor, GSD Bldg_ Batangas City Hall Compound

10 minutes