City Veterinarian & Agricultural Services Office Citizen's Charter

Details
Friday, 03 July 2015 - 12:54:01 PM

 

Department: OFFICE OF THE CITY VETERINARY AND AGRICULTURAL SERVICES
Frontline Service:  Vaccination: Walk-in Client for Rabies Vaccination
Client:   Pet Owner
Requirement: 
Schedule of Availability: Monday to Friday  8:00 am to 5:00 pm            Fees: none
Total Processing Time:  30 minutes
How to avail of the service:
STEP NO. CLIENT STEP
 AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Proceeds to  OCVAS

Directs the client to the Livestock Division

 OCVAS Security OCVAS Main Gate Sang Virgen St. Bolbok Batangas City


 5 mins
2 Provides information about their animal  Accommodates the clients and records pertinent information on pet animal  Livestock Division 
Designated Staff		 OCVAS Main Building Sang Virgen St. Bolbok Batangas City


  5 mins
3 Pays dog registration fee Issues receipts & Records of Vaccination Livestock Division 
Designated Staff		 OCVAS Main Building Sang Virgen St. Bolbok Batangas City 5 mins

 

Department: OFFICE OF THE CITY VETERINARY AND AGRICULTURAL SERVICES
Frontline Service: Availment of Livestock and Poultry Animals and Native Chicken
Client: Farmers
Requirement: Referral letter from Barangay Captain, Resident Certificate, Orientation Seminar on Native Chicken Production
Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm
Fees: none
Total Processing Time: 1 day & 35 minutes
How to avail of the service:
STEP NO. CLIENT STEP
 AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Proceeds to  OCVAS

Directs the client to the Livestock Division

 OCVAS Security OCVAS Main Gate Sang Virgen St. Bolbok Batangas City


 5 mins
2 Signs the Client Logbook Assists the client  Livestock Division 
Designated Staff		 OCVAS Main Building Sang Virgen St. Bolbok Batangas City


  2 mins
3 Inquires about the distribution of Native Chicken Interviews the client Livestock Division 
Designated Staff		 OCVAS Main Building Sang Virgen St. Bolbok Batangas City 5 mins
4 Asks for the schedule of Orientation Seminar on Native Chicken Production Sets schedule for the seminar Livestock Division 
Designated Staff		 OCVAS Main Building Sang Virgen St. Bolbok Batangas City 3 mins
5 Attends Seminar

Conducts Seminar

 Livestock Division 
Designated Staff		 OCVAS Main Building Sang Virgen St. Bolbok Batangas City 1 whole day
6 Asks for Confirmation & Approval Informs the farmer about  the Date of the Native Chicken Distribution Livestock Division 
Designated Staff		 OCVAS Main Building Sang Virgen St. Bolbok Batangas City 5 mins

 

Department: OFFICE OF THE CITY VETERINARY AND AGRICULTURAL SERVICES
Frontline Service: Availment of Livestock Insemination Services(Artificial Insemination)
A. Large Ruminants
B. Swine
Client: Farmer
Requirement: none
Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm
Fees: none
Total Processing Time: 1 hour & 17 minutes
How to avail of the service:
STEP NO. CLIENT STEP
 AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Proceeds to  OCVAS

Directs the client to the Livestock Division

 OCVAS Security OCVAS Main Gate Sang Virgen St. Bolbok Batangas City


 5 mins
2 Signs the Client Logbook

Assists the client

 Livestock Division 
Designated Staff		 OCVAS Main Building Sang Virgen St. Bolbok Batangas City


  2 mins
3 Inquires for Artificial Insemination Service Interviews the client and records the pertinent information Livestock Division 
Designated Staff		 OCVAS Main Building Sang Virgen St. Bolbok Batangas City

 10 mins
4 Accompanies the technician to the area Conducts insemination to animals-in-heat Livestock Division 
Designated Staff		 OCVAS Main Building Sang Virgen St. Bolbok Batangas City

1 hour
(Depends upon the distance of the area)

 

Department: OFFICE OF THE CITY VETERINARY AND AGRICULTURAL SERVICES
Frontline Service: Request for the Release of Impounded Stray Animals
Client: Pet Owner
Requirement: none
Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm
Fees: 1st Offense – Php 100.00; 2nd Offense- Php 300.00; 3rd Offense – Php 500.00
Total Processing Time: 28 minutes
How to avail of the service:
STEP NO. CLIENT STEP
 AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Proceeds to  OCVAS

Directs the client to the Livestock Division

 OCVAS Security OCVAS Main Gate Sang Virgen St. Bolbok Batangas City


 5 mins
2 Signs the Client Logbook Assists the client Livestock Division 
Designated Staff		 OCVAS Main Building Sang Virgen St. Bolbok Batangas City


  2 mins
3

Inquires on the Release of his/her animal

Interviews the pet owner

 Livestock Division 
Designated Staff

 OCVAS Main Building Sang Virgen St. Bolbok Batangas City 5 mins
4

Secures Order of Payment

 Issues  Order of Payment Livestock Division 
Designated Staff		 OCVAS Main Building Sang Virgen St. Bolbok Batangas City 3 mins

 

Department: OFFICE OF THE CITY VETERINARY AND AGRICULTURAL SERVICES
Frontline Service: Availment of Veterinary Consultation & Treatment
Client: Farmer/ Animal Raiser/Pet Owner
Requirement: none
Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm
Fees: none
Total Processing Time:
How to avail of the service:    
STEP NO. CLIENT STEP
 AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Proceeds to  OCVAS

Directs the client to the Livestock Division

 OCVAS Security OCVAS Main Gate Sang Virgen St. Bolbok Batangas City


 5 mins
2 Signs the Client Logbook Assists the client Livestock Division 
Designated Staff		 OCVAS Main Building Sang Virgen St. Bolbok Batangas City


  5 mins
3 Inquires for the Consultation/Treatment Interviews the  Farmer & Records all pertinent information of the animals Livestock Division 
Designated Staff		 OCVAS Main Building Sang Virgen St. Bolbok Batangas City

 10 mins
4

Presents the animal

 Conducts consultation & Treatment/Issuance of veterinary prescription (If necessary) Livestock Division 
Designated Staff		 OCVAS Main Building Sang Virgen St. Bolbok Batangas City

30 mins 
(depends upon the procedure to be done

 

Department: OFFICE OF THE CITY VETERINARY AND AGRICULTURAL SERVICES
Frontline Service: Availment of Livestock and Poultry Animals: A. Swine(F1 Gilt) B. Goat
Client: Farmer
Requirement: Referral letter from Mayor and Barangay Captain, Resident Certificate, Orientation Seminar on Swine/Goat Production
Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm
Fees: none
Total Processing Time: 1 day and 45 minutes
How to avail of the service:
STEP NO. CLIENT STEP
 AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Proceeds to  OCVAS

Directs the client to the Livestock Division

 OCVAS Security OCVAS Main Gate Sang Virgen St. Bolbok Batangas City


 5 mins
2 Signs the Client Logbook Assists the client  Livestock Division 
Designated Staff		 OCVAS Main Building Sang Virgen St. Bolbok Batangas City


 2 mins
3 Presents the Requirements Assesses & verifies the requirements Livestock Division 
Designated Staff		 OCVAS Main Building Sang Virgen St. Bolbok Batangas City

 10 mins
4

Asks for the schedule of Orientation Seminar on Swine/Goat Production

 Sets schedule for the seminar Livestock Division 
Designated Staff		 OCVAS Main Building Sang Virgen St. Bolbok Batangas City

 3 mins
5

Attends Seminar

Conducts Seminar

 Livestock Division 
Designated Staf

OCVAS Main Building Sang Virgen St. Bolbok Batangas City

 

 1 whole day
6

Asks for Confirmation & Approval

Informs the farmer for the Date of Swine(F1 Gilt/Goat Distribution

 Livestock Division 
Designated Staf		 OCVAS Main Building Sang Virgen St. Bolbok Batangas City 5 mins

 

Department: OFFICE OF THE CITY VETERINARY AND AGRICULTURAL SERVICES
Frontline Service: Availment of other Veterinary Services & Supplies(Request for Extension Service)
Client: Farmer
Requirement: None
Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm
Fees: none
Total Processing Time: 4 hours & 20 minutes
How to avail of the service:
STEP NO. CLIENT STEP
 AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Proceeds to  OCVAS

Directs the client to the Livestock Division

 OCVAS Security OCVAS Main Gate Sang Virgen St. Bolbok Batangas City


 5 mins
2 Inquires on the service request

Interviews the farmer and records all pertinent information of the animals

  Livestock Division 
Designated Staff		 OCVAS Main Building Sang Virgen St. Bolbok Batangas City


  10 mins
3

Signs the Client Logbook

 Assists  the client Livestock Division 
Designated Staff

 OCVAS Main Building Sang Virgen St. Bolbok Batangas City 5 mins
4

Accompanies the technician to the area

Accompanies clients and performs applicable technical service

 Livestock Division 
Designated Staff		 OCVAS Main Building Sang Virgen St. Bolbok Batangas City


4 hours

 

Department: OFFICE OF THE CITY VETERINARY AND AGRICULTURAL SERVICES
Frontline Service: Application for Meat Handlers’ License
Client: Meat Handlers
Requirement: Meat Handlers Seminar on Good Hygienic and Slaughtering Practices, Police Clearance, Drug Test
Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm
Fees: Php 150.00
Total Processing Time: 1 day & 32 minutes
How to avail of the service:
STEP NO. CLIENT STEP
 AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Proceeds to  OCVAS

Directs the client to the Livestock Division

 OCVAS Security OCVAS Main Gate Sang Virgen St. Bolbok Batangas City


 5 mins
2 Inquires about the availment of Meat Handlers License

Informs the client on the requirements

  Livestock Division 
Designated Staff		 OCVAS Main Building Sang Virgen St. Bolbok Batangas City


  5 mins
3 Secures and Fills-up Application Form Assess and verifies the requirements and Application Form Livestock Division 
Designated Staff		 OCVAS Main Building Sang Virgen St. Bolbok Batangas City

 10 mins
4 Asks for the schedule of seminar on Good Hygienic and Slaughtering Practices Sets the schedule Livestock Division 
Designated Staff		 OCVAS Main Building Sang Virgen St. Bolbok Batangas City

 2 mins
5 Attends the Seminar

Conducts seminar on Good Hygienic and Slaughtering Practices

 Livestock Division 
Designated Staff		 OCVAS Main Building Sang Virgen St. Bolbok Batangas City

 1 whole day
6

Secures order of payment of Fees for Meat Handlers Certificate and Certificate of Attendance

 Issues Order of Payment Livestock Division 
Designated Staff		 OCVAS Main Building Sang Virgen St. Bolbok Batangas City

 2 mins
7 Pays appropriate fee

a. Refers payment procedure of Business Tax & Fees Division
b. Receives the payment & Issues Official receipt

CTO- Collecting Officer

CTO Batangas City Quadrangle
City Hall

 5 mins
8 Presents Official Receipt

Issues Certificate of Seminars and Meat Handlers License

Livestock Division
Designated Staff

OCVAS Main Building Sang Virgen St. Bolbok Batangas City

 3 mins

 

Department: OFFICE OF THE CITY VETERINARY AND AGRICULTURAL SERVICES
Frontline Service: Application for Shipping Permits & Health Certificate for Transport
Client: Animal Traders
Requirement: Livestock Handlers License, Mayors Permit
Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm
Fees: Depends upon the number of animals & species
Total Processing Time: 1 hour and 5 minutes
How to avail of the service:
STEP NO. CLIENT STEP
 AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Proceeds to  OCVAS

Directs the client to the Livestock Division

 OCVAS Security OCVAS Main Gate Sang Virgen St. Bolbok Batangas City


 5 mins
2 Inquires about the availment  of Shipping Permits & Health Certificate Informs the client for the necessary requirement  Livestock Division 
Designated Staff		 OCVAS Main Building Sang Virgen St. Bolbok Batangas City


  5 mins
3 Accompanies the Livestock  Inspector for Animal Inspection

Conducts Inspection

 Livestock Division 
Designated Staff		 OCVAS Main Building Sang Virgen St. Bolbok Batangas City

 45 mins
4 Secures order of payment

Issues order of payment

 Livestock Division 
Designated Staff		 OCVAS Main Building Sang Virgen St. Bolbok Batangas City 2 mins

 

Department: OFFICE OF THE CITY VETERINARY AND AGRICULTURAL SERVICES
Frontline Service: Availment of Veterinary Clearance & Certificate
Client: Owner of Animal Establishments
Requirement: Health Certificate, Drug Test ,Police Clearance, Veterinary License, Resident Certificate
Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm
Fees:
Total Processing Time: 12 minutes
How to avail of the service:
STEP NO. CLIENT STEP
 AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Proceeds to livestock division

Receives the client

 Livestock Division OCVAS Main Building Bolbok, Batangas City

 2 mins
2

Inquires for availing requirements

Informs the client

  Livestock Division 
Designated Staff		 OCVAS Main Building Sang Virgen St. Bolbok Batangas City


  5 mins
3 Secures and fill-up Application Form

Assess & Verifies the requirements & Application Form

 Livestock Division 
Designated Staff

 OCVAS Main Building Sang Virgen St. Bolbok Batangas City
4

Proceeds to the cashier for the payment

Receives the payment & Issues Official Receipt, Shipping Permits & Health Certificate

 City Treasurers Office

City Treasurers Office

 2 mins
5

Presents Official Receipt

Issues Veterinary Clearance & Certificate

 Livestock Division 
Designated Staff		 OCVAS Main Building Sang Virgen St. Bolbok Batangas City 3 mins

 

Department: OFFICE OF THE CITY VETERINARY AND AGRICULTURAL SERVICES
Frontline Service: Availment of Veterinary Clearance & Certificate
Client: Owner of Animal Establishments
Requirement: Health Certificate, Drug Test ,Police Clearance, Veterinary License, Resident Certificate
Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm
Fees:
Total Processing Time:
How to avail of the service:
STEP NO. CLIENT STEP
 AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Proceeds to  OCVAS

Directs the client to the Livestock Division

 OCVAS Security OCVAS Main Gate Sang Virgen St. Bolbok Batangas City


 5 mins
2 Inquires about the requirements Informs the client of the requirements  Livestock Division 
Designated Staff		 OCVAS Main Building Sang Virgen St. Bolbok Batangas City


  5 mins
3 Secures and fills-up Application Form Assesses & Verifies the requirements & Application Form Livestock Division 
Designated Staff

 OCVAS Main Building Sang Virgen St. Bolbok Batangas City 5 mins
4

Secures Order of Payment

Issues order of payment

 Livestock Division 
Designated Staff

 OCVAS Main Building Sang Virgen St. Bolbok Batangas City 3 mins
5 Pays appropriate fee

a. Refers payment procedure of Business Tax & Fees Division
b. Receives the payment & issues Official Receipts

 CTO – Collecting Officer

CTO Batangas City Quadrangle
City Hall

 5 mins

 

Department: OFFICE OF THE CITY VETERINARY AND AGRICULTURAL SERVICES
Frontline Service: Availment of Veterinary Stocks (Injectible antibiotics, Vitamins, Water Soluble Vitamins & Antibiotic, Large Animal Dewormer)
Client: Farmer
Requirement: None
Schedule of Availability: Monday to Friday 8:00 am to 5:00 pm
Fees: none
Total Processing Time: 14minutes
How to avail of the service:
STEP NO. CLIENT STEP
 AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Proceeds to  OCVAS

Directs the client to the Livestock Division

 OCVAS Security OCVAS Main Gate Sang Virgen St. Bolbok Batangas City


 3 mins
2 Signs the Client Log Book Assist the Client  Livestock Division 
Designated Staff		 OCVAS Main Building Sang Virgen St. Bolbok Batangas City


  3 mins
3 Inquires on the requested veterinary stocks

a. Interviews the client
b. Informs the client on the available veterinary stocks
c. Registers on the veterinary stocks distribution log book

 Livestock Division 
Designated Staff		 OCVAS Main Building Sang Virgen St. Bolbok Batangas City 5 mins
4 Acquires veterinary stocks Releases the available veterinary stocks     3 mins