City Social Welfare & Development Office - Profile

 

I.    INTRODUCTION:

The City Social Welfare and Development Office is one of the local government arms in providing programs for those who has the least in life for 21 years stipulated in 1991 Local Government Code. This 2015 is the 20th year that this office is under the local government unit.  This office provides programs and services to the needy based on the guidelines of the national government. With the policy of helping families from “womb to tomb” this office was able to reach more than the target plan and implemented the programs and services within the allocated budget. Also this year, the office was granted with different blessings, and assistance by partner agencies from the local, regional as well as the national entities. The positive response of the Local Officials in allowing staff to attend conventions, conferences and seminars is an edge in gaining useful tools, practices and updating their knowledge in the comprehensive integrated delivery of basic services to the people.

The City Social Welfare and Development Office (CSWDO) as a separate department has its own budget allocation that provides social services to the neediest families in the barangays. This office experienced handling of family case works and consistent efforts were undertaken to help them alleviate stress or any distressful situation. Good to note that no serious catastrophe experienced by the Batangueño except Typhoons Lando and Nona which accommodated evacuees from shoreline barangays near the city proper.

With this, it is also noted that the indigent families received the Social Protection Programs from the National Government through DSWD Region IV-A in the amount
Php 79,565,063.00 and was utilized by program as follows:

1. Supplemental Feeding Program - Php 12,090,000.00 for 7,750 Day Care Children and IP children  
2. Comprehensive Program for Sama Bajau -  Php 1,790,196.00 for 969 IP families
3. Social Pension for Older Persons – Php 13,536,000.00 for 2,256 indigent senior citizens.
4. Pantawid Pamilya Program – Php 42,783,900.00 for 6, 348 families.
5. Government Participatory Bottom Up Budgeting (BUB) Program Php 1,736,000.00  divided to: for Physical Restoration for Person with Disability – Php 500,000.00  Rice Subsidy for 210 most indigent families of the city – Php 900,000.00 and Practical  Skills Development Training for Out of School Youth- Php 336,000.00
6. Medium Development Goals – Family and Children in the Slums and their Environs - Php 300,000.00 (on going)
7. Sustainable Livelihood Program – Ph 7,328.967.00 for Pantawid Program grantees (continuing program till 2016).


II.   Vision:

As the primary Social Welfare and Development Office, we are tasked to maintain a high quality agency committed to uplift the living conditions and quality of life of all sectors of society. We work to uphold social development, for a true-sense of development can only be measured by the quality of life of the people or every client that we are committed to work for. With these in mind and in the heart of each one of us, we believe we work to enhance social justice, the ultimate goal of working for the welfare and comfort of our people.

III.    Mission:

To provide comprehensive and responsive Social Welfare and Development policies, plans and implementation of programs for the families and community level for them to attain a better quality of life.

IV.    Mandate:

The Local Government Unit thru the City Social Welfare and Development Office  is committed to the provision of  comprehensive and responsive  social welfare and development policies, plans and programs for implementation at the community level by the local government  units, other government agencies, non – government  organization and people’s organization for the:

1. Care, protection, rehabilitation and upliftment of disadvantaged, individuals, families and communities.
2. Promotion of psycho – social functioning of this segment of the population who are in socially disabling and dehumanizing conditions.
3. Promotion of preventive and developmental strategies, intervention and approaches for the disadvantaged groups.

 

City Social Welfare & Development Office Organizational Chart

 

THIS PAGE IS CURRENTLY BEING UPDATED

City Social Welfare & Development Office Citizen's Charter

Frontline Service: Application for Pre-Marriage Counseling
Client: Marrying Couple 18-25 yrs. old
Requirements: Receipt of payment/referral from CCRO for Pre-Marriage Counseling
Schedule of Availability: Accept application daily, Schedule of Pre-Marriage Counseling and release of Certificate Wednesday and Thursday (8:30 to 10:30am) 
Fees: None
Total Processing Time: 3hrs and 7mins

How to avail of the service:

STEP NO. CLIENT STEP
AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Approach the information desk officer and register in the logbook 

Information Desk Officer will guide client in filing up of application form and give the schedule of Marriage Counseling Seminar

Information Desk

CSWDO
P. Dandan St. Batangas City


5mins
2

Couple will sign the PMC logbook for attendance

a. PM Counselor will conduct PMC seminar
b. Preparation of pre-marriage counseling certificate

 

Social Worker/ Marriage Counselor

CSWDO 
P. Dandan St. Batangas City

3hrs

3

Claim the pre-marriage counseling certificate

 Request client to sign the logbook for release of PMC certificate

SW / Marriage Counselor

CSWDO 
P. Dandan St. Batangas City


2mins

 

 

Frontline Service: Application for New Women's ID
Client: Women 18-59 yrs. old
Requirements: Membership in Brgy. KALIPI Women's Group, submission of Barangay Certificate, photocopy of Voters Registration
Schedule of Availability: Monday to Friday 8:00-5:00pm
Fees: None
Total Processing Time: 5 days and 35 minutes

How to avail of the service:

STEP NO. CLIENT STEP
AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Approach the information desk officer and register in the logbook 

Information Desk Officer will guide client to the assigned social worker/ program

Information Desk

CSWDO
P. Dandan St. Batangas City


5mins
2

Submits copy of the requirements and submit herself for interview

Checks the requirements and conduct intake interview

 

Family and Women Welfare Program

CSWDO 
P. Dandan St. Batangas City

15mins

3

Prepares for the photo shoot

a. Photo taken
b. Notify the client that ID will be released after 5 days
c. Prints the ID

SW / Marriage Counselor

CSWDO 
P. Dandan St. Batangas City


5mins


5 days
4 Claims the ID on the notified date of release Request client to sign the logbook for release of ID Family and Women Welfare Program CSWDO 
P. Dandan St. Batangas City
5mins

 

 

Frontline Service: Application for New Solo Parent ID
Client: Solo Parent
Requirements: Photocopy of Birth Certificate of minor children, Barangay Certification, Voters ID or registration, Death certificate of spouse, Court Decision, Medical Certificate, Affidavit of being Solo Parent
Schedule of Availability: Monday to Friday 8:00-5:00pm    Note: 5 days for complete requirements
Fees: None                                                                             8 days for incomplete requirements
Total Processing Time: 9 days and 30 mins

How to avail of the service:

STEP NO. CLIENT STEP
AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Approach the information desk officer and register in the logbook 

Information Desk Officer will guide client to the assigned social worker/program

Information Desk

CSWDO
P. Dandan St. Batangas City


5mins
2

Submits copy of the requirements and
submit himself/herself for interview

a. Check the requirements and conduct intake interview

 

Family and Women Welfare Program

CSWDO 
P. Dandan St. Batangas City

15mins

5mins

3

Prepares for the photo shoot

a. Photo Taken
b. Conduct Home visitation and validation and determination of being solo parent.
c. Notify the client that ID will be released after 8 days
d. Process and printing of the ID

Family and Women Welfare Program

CSWDO 
P. Dandan St. Batangas City


1 day




8 days
4 Claims the ID on the notified date of release Request client to sign the logbook for release of ID Family and Women Welfare Program CSWDO 
P. Dandan St. Batangas City
5mins

 

 

Frontline Service: Application for Renewal of Kalipi Women's ID / Solo Parent ID
Client: Women (18-59 yrs. old)/Solo Parent
Requirements: old ID's
Schedule of Availability: Monday to Friday
Fees: None
Total Processing Time: 6days and 30 minutes

How to avail of the service:

STEP NO. CLIENT STEP
AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Approach the information desk officer and register in the logbook 

Information Desk Officer will guide client to the assigned social worker/program

Information Desk Office

CSWDO
P. Dandan St. Batangas City


5mins
2

Submits the photo copy of old ID

Looks/check the previous record of the client and copy of requirements.

 

Women Welfare Program

CSWDO 
P. Dandan St. Batangas City

15mins

3

Prepares for the photo shoot 
Wait for Home Visitation

a. Photo shoot taken
b. Conducts Home visitation and revalidation
c. Notify client that ID will be released after 5 working days
d. Prints the ID

Women Welfare Program

CSWDO 
P. Dandan St. Batangas City


5mins
1 day


5 days
4 Claims the ID on the notified date of release Request client to sign in the logbook for the release of ID Women Welfare Program CSWDO 
P. Dandan St. Batangas City
5mins

 

 

Frontline Service: Request for Orientation on Different Laws for Children/Youth/PWD/SC
Client: NGOs/People's Organizations-parents, youth, PWDs, SC
Requirements: Verbal and Written Request
Schedule of Availability: Monday to Friday
Fees: None
Total Processing Time: 1 day and 25 minutes

How to avail of the service:

STEP NO. CLIENT STEP
AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Approach the information desk officer and register in the logbook 

Information Desk Officer will guide client to the assigned social worker/program

Information Desk Office

CSWDO
P. Dandan St. Batangas City


5mins
2

Submits written request and talks with the assigned Social Worker on the topic/activity

a. Schedule at once the calendar of activites and agreed on the request date and time of the activity to be undertaken.
b. Confirms the date and time of the scheduled date

 

CSWDO Program in charge/concern

CSWDO 
P. Dandan St. Batangas City

20mins

3

Attends the activity

Conducts and supervise the activity

Program assigned/guest agency

Scheduled Barangay


1 day

 

 

Frontline Service: Application for Solicitation Permit
Client: NGOs/POS, Private individuals and groups
Requirements: Certified True Copy-SEC, Constitution and By Laws, minutes of meeting and attendance, list of officers, filled up Solicitation form
Schedule of Availability: Monday to Friday 
Fees: None
Total Processing Time: 3 days and 35 minutes

How to avail of the service:

STEP NO. CLIENT STEP
AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Approach the information desk officer and register in the logbook 

Information Desk Officer will guide client to the assigned social worker/program

Information Desk

CSWDO
P. Dandan St. Batangas City


5mins
2

Submits copy of required forms and submits himself/herself for assessment

Checks records/documents and provide application forms

 

Admin Division

CSWDO 
P. Dandan St. Batangas City

15mins

3

Applicants will fill up application forms

a. Checks and review accomplished forms and attached requirements
b. Advise client to claim permit after 3 days

Admin Division

CSWDO 
P. Dandan St. Batangas City


10 mins



3 days
4 Claims the Solicitation Permit on the notified date of release Endorses to the Office of the City Mayor the filled up application form with attachments. Request client to sign the logbook for the release of permit Admin Division CSWDO P. Dandan St. Batangas City 5mins

 

 

Frontline Service: Application for New PWD ID
Client: Persons with Disability 0-59 yrs. old
Requirements: Birth Certificate, Medical Assessment, Barangay Clearance
Schedule of Availability: Monday to Friday 8:00 - 5:00pm
Fees: None
Total Processing Time: 6 days and 35 minutes

How to avail of the service:

STEP NO. CLIENT STEP
AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Approach the information desk officer and register in the logbook 

Information Desk Officer will guide client to the assigned social worker/program

Information Desk

CSWDO
P. Dandan St. Batangas City


5mins
2

Submit copy of the requirements and submit himself/herself for interview

Check the requirements and conduct intake interview

 

PWD Program

CSWDO 
P. Dandan St. Batangas City

15mins

3

Prepare for the photo shoot

a. Have the photo taken
b. Home visitation and assessment
c. Notify the client that ID will be released after 5 days
d. Prints the ID

PWD Program

CSWDO 
P. Dandan St. Batangas City


5mins
1 day



5 days
4 Claim the ID on the notified date of release Request client to sign the logbook for release of ID and booklets for discount on medicines and commodities and free movie PWD Program CSWDO 
P. Dandan St. Batangas City
10mins

 

 

Frontline Service: Application for Renewal of PWD ID
Client: Persons with Disability
Requirements: Old ID
Schedule of Availability: Monday to Friday
Fees: None
Total Processing Time: 5 days and 25 minutes

How to avail of the service:

STEP NO. CLIENT STEP
AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Approach the information desk officer and register in the logbook 

Information Desk Officer will guide client to the assigned social worker/program

Information Desk Office

CSWDO
P. Dandan St. Batangas City


5mins
2

Submits the photocopy of old ID

Looks for the previous record of the client

 

PWD Program

CSWDO 
P. Dandan St. Batangas City

10mins

3

Prepare for the photo shoot

a. Photo shot taken
b. Notify client that ID will be released after 5 working days
c. Processing and printing of the ID

PWD Program

CSWDO 
P. Dandan St. Batangas City


5mins




5 days
4 Claim the ID on the notified date of release Request client to sign in the logbook for the release of ID PWD Program CSWDO 
P. Dandan St. Batangas City
5mins

 

 

Frontline Service: Availment of Assistive Device
Client: Persons with Disability and Senior Citizens
Requirements: Barangay Certificate, Medical Certificate, SCSR as needed
Schedule of Availability: Per availability of devices
Fees: None
Total Processing Time: 1 day and 25 minutes (base on the availability of the device)

How to avail of the service:

STEP NO. CLIENT STEP
AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Approach the information desk officer and register in the logbook 

Information Desk Officer will guide client to the assigned social worker/program

Information Desk Office

CSWDO
P. Dandan St. Batangas City


5mins
2

Submits requirements and submits herself/himself or relative for interview

a. Checks the requirements and conducts intake interview
b. Conduct home visitation and assessment
c. Notify client thru telephone when device is available

 

PWD Program

CSWDO P.Dandan St. Batngas City

15mins

3

Claims the device on the notified date of release

 Request client to sign in the logbook and RIS for the release of the device

PWD Program

CSWDO 
P. Dandan St. Batangas City


5mins

 

 

Frontline Service: Request for Social Case Study Report
Client: Needy Individuals
Requirements: Medical certificate abstract, Statement of hospital bills, Acceptance or guarantee letter of hospital, Brgy. Clearance
Schedule of Availability: Monday to Friday 8:00-5:00pm
Fees: None
Total Processing Time: 3 days and 40 minutes

How to avail of the service:

STEP NO. CLIENT STEP
AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Approach the information desk officer and register in the logbook 

Information Desk Officer will guide client to the assigned social worker/program

Information Desk

CSWDO
P. Dandan St. Batangas City


5mins
2

Submit copy of the requirements and submit himself/herself for interview

a. Check the requirements and conduct intake interview and initial assessment.
b. Advise client on the conduct of home visistation.
c. Conducts Home visitation

 

EA Program

CSWDO 
P. Dandan St. Batangas City

30mins








1 day

3

 

 a. Prepares the Social Case Study Report
b. Notify client thru telephone when SCSR is available for release

EA program

CSWDO 
P. Dandan St. Batangas City


1 day


1 day
4 Claim the SCSR Request client to sign the duplicate copy for the release of Social Case Study Report EA program CSWDO 
P. Dandan St. Batangas City
5mins

 

 

Frontline Service: Application for Referral letter for Medical Assistance
Client: Needy/Indigent Individuals,Families
Requirements: Request form re: laboratory examination/bill discounts
Schedule of Availability: Monday to Friday 8:00-5:00pm
Fees: None
Total Processing Time: 40 minutes

How to avail of the service:

STEP NO. CLIENT STEP
AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Approach the information desk officer and register in the logbook 

Information Desk Officer will guide client to the assigned social worker/program

Information Desk Office

CSWDO
P. Dandan St. Batangas City


5mins
2

Submits copy of request form needed
Submit herself/himself/relative for interview

a. Checks the requirements and conducts intake interview and assessment
b. Advises client to wait in the waiting area for 15 minutes for issuance of referral letter.

 

EA Program

CSWDO 
P. Dandan St. Batangas City

30mins

3

Claim the referral letter

 Request client to sign the duplicate copy for the release of referral letter.

EA Program

CSWDO 
P. Dandan St. Batangas City


5mins

 

 

Frontline Service: Application for Certificate of Indigency
Client: Needy/Indigent Individuals
Requirements: Certificate of Indigency from the Barangay, Request from CCRO, Youth Center
Schedule of Availability: Monday to Friday 8:00-5:00pm
Fees: None
Total Processing Time: 3 days and 25 minutes

How to avail of the service:

STEP NO. CLIENT STEP
AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Approach the information desk officer and register in the logbook 

Information Desk Officer will guide client to the assigned social worker/program

Information Desk Office

CSWDO
P. Dandan St. Batangas City


5mins
2

Submits copy of the requirements as needed. Submit herself/himself for interview

a. Checks requirements and conducts intake interview and initial assessment.
b. Advises client that home visitation will be done.
c. Conducts home visitation and assessment.
d. Notify client when certificate of Indigency is ready for release.

 

Programs and Services Unit

CSWDO 
P. Dandan St. Batangas City

15mins





1 day



1 day


1 day

3

Claims the certificate of indigency

 Request client to sign the logbook for release.

Programs and Services Unit

CSWDO 
P. Dandan St. Batangas City


5mins

 

 

Frontline Service: Request for Food Assistance
Client: Needy Individuals/Families
Requirements:
Schedule of Availability: Monday to Friday
Fees: None
Total Processing Time: 35 minutes

How to avail of the service:

STEP NO. CLIENT STEP
AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Approach the information desk officer and register in the logbook 

Information Desk Officer will guide client to the assigned social worker/program

Information Desk Office

CSWDO
P. Dandan St. Batangas City


5mins
2

Submit herself/himself for interview

Conducts interview and assessment/review records

 

EA Program

CSWDO 
P. Dandan St. Batangas City

15mins

3

Client will provide eco bag for food commodities

 Advises client to wait in the waiting area for 10 minutes

EA program

CSWDO 
P. Dandan St. Batangas City


10mins
4 Signs at RIS a. Release the food assistance
b. Refer client to other program for further asistance or support services
EA program CSWDO 
P. Dandan St. Batangas City
5mins

 

 

Frontline Service: Assistance to Individual in Crisis Situation for medical, transportation and Kalinga sa Namayapa
Client: Needy Individuals/Families
Requirements: Death Certificate, MEdical Certificate
Schedule of Availability: Monday to Friday
Fees: None
Total Processing Time: 18 days and 35 minutes

How to avail of the service:

STEP NO. CLIENT STEP
AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Approach the information desk officer and register in the logbook 

Information Desk Officer will guide client to the assigned social worker/program

Information Desk Office

CSWDO
P. Dandan St. Batangas City


5mins
2

Submits herself/himself for interview

a. Conducts interview and assessment of the case.
b. Notify client that home visitation will be done by the Social Worker.
c. Conducts home visitation.
d. Prepares the Social Case Study report and important documents for the release of assistance
e. Facilitates the submission of the request to other concern government offices for the release of assistance.

 

EA Program

CSWDO 
P. Dandan St. Batangas City

15mins



1 day




1 day

5 days complete requirements




5 days processing

3

 

Notify client when assistance is available for release

EA program

CSWDO 
P. Dandan St. Batangas City


1 day
4 Signs the Voucher a. Release the assistance City Treasurer's Office City Hall Main Building 5mins.

 

 

Frontline Service: Application for New Senior Citizen ID
Client: Senior Citizens 60yrs old and above
Requirements: Birth Certificate, Barangay Clearance, 1x1 photo or 2x2 picture, cedula 60 years old
Schedule of Availability: Monday to Friday 8:00-5:00pm
Fees: None
Total Processing Time: 6 days and 30 minutes

How to avail of the service:

STEP NO. CLIENT STEP
AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Approach the staff and submit requirements Accepts and reviews documents
Provides registration form

Mayor's Office/Office for Senior Citizens Affairs

Plaza Mabini


5mins
2

Fills up and submit registration form

Checks the filled up form

 

OSCA

Plaza Mabini

10mins

3

Prepares for the photo shoot

a. Have the photo taken
b. Prints the ID (Working Days)

OSCA

Plaza Mabini


5mins

6 days
4 Claim the ID on the notified date of release Request client to sign the logbook for release of ID and booklets for discount on medicines, commodities and free movie OSCA Plaza Mabini 10mins