City Legal Office Citizen's Charter

Details
Friday, 03 July 2015 - 12:54:01 PM

 

Frontline Services: Availment of Free Legal Opinion
Client: General Public
Requirement: Written Inquiry and other supporting papers
Schedule of Availability: Monday to Friday (8:00 am to 5:00 pm)
Fees: Free of Charge
Total Processing Time: 5 to 7 days

How to avail of the service:                                                                                  
STEP NO. CLIENT STEP
 AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Approaches the Public Assistance & Complaint Desk (PACD) Officer and presents his written legal query;

1. PACDO receives the written query and relevant documents and interviews client;


 		 Administrative Division - Public Assistance & Complaint Desk Officer Office of the City Legal Officer, People's Quadrangle, City Hall, Batangas City 5mins
2 Provides valid proof of identification and contact numbers;

2. PACDO refers the legal query (letter) to the City Legal Officer (CLO) and determines with him the possible schedule of release of the written legal opinion;

 Legal Assistant/ Administrative Officer   5mins
    3. PACDO informs the client of the possible date of release of CLO's written legal opinion and asks if client opts to pick-up the letter or received by mail; Administrative Division - Public Assistance & Complaint Desk Officer Office of the City Legal Officer, People's Quadrangle, City Hall, Batangas City 5mins
3 Decides whether he shall come back for the letter or wait for it by mail; 4. CLO reads and studies the written legal query and refers it to his legal researcher (Legal Assistant) for study;
5. The legal assistant after conducting research drafts the legal opinion and submits the same to the CLO for approval and finality;		 City Legal Officer
Legal Assistant		    5mins





2 days
    6. City Legal Officer reviews, revises or modifies the draft and makes his final draft of the opinion based on existing laws, rules and applicable jurisprudence. City Legal Officer        5 days
4 Comes back to claim the written legal opinion or wait for it thru mail and has the option to make follow-ups 7. Releases or mails the written legal opinion. Administrative Division   10mins

 

Frontline Services: Availment of Conflict Settlement or Mediation Services
Client: General Public
Requirement: None
Schedule of Availability: Monday to Friday (8:00 am to 5:00 pm)
Fees: Free of Charge
Total Processing Time: 1 hour and 30 minutes

How to avail of the service:                                                                                
STEP NO. CLIENT STEP
 AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Approaches the Public Assistance & Complaint Desk Officer (PACDO) and states cause/purpose regarding any dispute or conflict;

PACDO accomodates client/s and conducts interview, gets ID's and necessary documents of clients and refers him to the Supervising Administrative Officer.


 		 Administrative Division - Public Assistance & Complaint Desk Officer Office of the City Legal Officer, People's Quadrangle, City Hall, Batangas City 30 minutes
    Supervising Administrative Officer checks the schedule of the City Legal Officer and sets appointments with clients     5mins
2 Confirms the appointment and parties appear at the City Legal Office as scheduled; City Legal Officer hears both sides of the parties involved, considers both statements, opinions and evidences and decides on the basis of existing laws and jurisprudence. Administrative Division - Public Assistance & Complaint Desk Officer Office of the City Legal Officer, People's Quadrangle, City Hall, Batangas City 1 hour
3 Receives the decision/recommendation made by the City Legal Officer        

 

Frontline Services: Availment of Endorsement Letter to Secure Services from the Public Attorney's Office, Batangas City
Requirement: None
Schedule of Availability: Monday to Friday (8:00 am to 5:00 pm)
Fees: Free of Charge
Total Processing Time: 1 hour
How to avail of the service:                                                                                  
STEP NO. CLIENT STEP
 AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Approaches the Public Assistance & Complaint Desk Officer (PACDO) and states his request;

PACDO accomodates and validates requests if it needs endorsement to the Public Attorney's Office (PAO), Hall of Justice, Batangas City, and if so,refers him to the Supervising Administrative Officer;


 		   Office of the City Legal Officer, People's Quadrangle, City Hall, Batangas City 10 minutes
   

2. Supervising Administrative Officer interviews client and accompanies him to the City Legal Officer (CLO);

3. City Legal Officer (CLO) accomodates the client and makes his hand written letter request for legal assistance addressed to the Chief, Public Attorney's Office (PAO), Hall of Justice, Batangas City.

     15 mins






35 mins
2 Receives the letter request and brings it to the Public Attorney's Office, Hall of Justice, Batangas City       5 mins