Public City Library Office Citizen's Charter

Details
Friday, 03 July 2015 - 12:54:01 PM

 

Department : CMO - BATANGAS CITY PUBLIC LIBRARY AND INFORMATION CENTER

Frontline Service: Availment of Books and Other Library Materials for Library Use and Home Reading.
Client: General Public
Requirements: Valid Identification Card
(School ID, Gov’t ID, Drivers License, Voters ID )
Schedule of Availability of Service: Monday to Friday
8:00 am to 5:00 pm
Fees: Free of Charge
Total Processing Time: 20 mins.

How to Avail of the service:
STEP NO. CLIENT STEP
 AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Secures and accomplish the Client Assistance Slip

Assists, accepts and reviews written request
Instructs client to proceed to a specific section:
* Reference Section
* Filipiniana Section
* Children’s Section
* Periodical Section
* Special Collection
Section

 Public Assistant  Desk City Library Building


 5 mins
2 Submits the accomplished Client Assistance Slip to Section In-charge and present valid ID

a. Receives and reviews the accomplished Client Assistance Slip

b. Accepts and files valid ID

 Section In-charge

 City Library Building

  2 mins
3 Locates books or other library materials needed

a. Assists client in locating books or other library materials

b. Instructs client to accomplish book card located at the back of the book

 Section In-charge

 City Library Building 10 mins
4 Submits accomplished book card to section in-charge

a. Accepts and files book card.

b. Reminds client when the book or other library material is due

 Section In-charge

 City Library Building 3 mins