Public Information Office-Profile

 

I. Mandate:

To provide information about the City Government and community affairs through the print, broadcast and social media.

II. Vision:

An informed citizenry who has access to the services, programs, projects and activities of the city government through the use of tri-media and social media, is supportive of and participative in local governance, and who is united in working towards a progressive, sustainable and resilient Batangas City.

III. Mission:

1. To give the public a timely and accurate information on the city government’s services, programs, projects and activities and other important events in the locality utilizing print, television, radio and
social media.
2. To utilize public information and communication as a catalyst for positive change and development in the community.
3. To serve as a channel of communication between the city government and the citizenry to effectively address public concerns and promote public awareness and understanding.

IV. Service Pledge:

We commit to:

1. To promote public awareness of the services of the different agencies of the city government to widen the people’s access to these services and uplift their
welfare and wellbeing
2. To provide an accurate and timely information and fight fake news
3. To galvanize public support and participation in local governance as essential to inclusive and sustainable development
4. To spur positive changes in the community to boost growth and raise the quality of life of the people
5. To serve as a channel of communication between the city government and the citizenry

 

 

Public Information Office Organizational Chart

 

pio orgchart

Public Information Office Citizen's Charter

 

Division: Public Information Office
Frontline Service 1: Request for data and other information of public interest and welfare to media and researchers
Client: Local Media Outlets; Students; Researchers; Telephone callers; Residents of city and adjacent cities/towns
Requirement: USB/flash drive for soft copy
Schedule of Availability: Monday to Friday (8:00am to 5:00pm)
Fees: none
Total Processing Time: 27 minutes
How to avail of the service:

STEP NO. CLIENT STEP
AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Approaches the Officer-of-the-Day






For researchers:
Photocopying of the material is allowed, if needed. Leaves an ID card and retrieves it after returning the documents.

  • Receives the client
  • Verifies if information/materials required are available

 

  • Searches for the needed documents from files

  • Gives the materials needed and returns the ID card

 

Officer of the Day






PIO Staff

 


PIO Staff

Batangas City Sports Coliseum





Batangas City Sports Coliseum

5 mins








5 mins

 


2 mins

 

Division: Public Information Office
Frontline Service 2: Availment of directory assistance of Batangas City Government Offices
Client: Residents of Batangas City and adjacent cities/towns
Requirement: none
Schedule of Availability: Monday to Friday (8:00am to 5:00pm)
Fees: none
Total Processing Time: 3 minutes
How to avail of the service:

STEP NO. CLIENT STEP
AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1

Calls the Public Information Office number; 723-2344

  • Answers the callers and asks the information needed
  • Gives the information/number as requested



PIO Staff

Batangas City Sports Coliseum




3 mins

 

Division: Public Information Office
Frontline Service 3: Request for Public Announcements through radio and cable television programs
Client: General Public
Requirement: none
Schedule of Availability: Monday to Friday (8:00am to 5:00pm)
Fees: none
Total Processing Time: 5 minutes
How to avail of the service:

STEP NO. CLIENT STEP
AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Approaches the Officer-of-the-Day
  • Receives the client
  • Asks the client the details of events/public announcements
  • Refers client to the coordinator of the radio and cable television programs

  • Broadcasts the public announcements at the local radio/cable stations if PIO Programs are available, if not feeds the same to other local radio stations
Officer of the Day




PIO Anchors
Batangas City Sports Coliseum


Batangas City Sports Coliseum
5 mins





As soon as it is ready

 

Division: Public Information Office
Frontline Service 4: Application for Internship
Client: Students of different schools who need actual exposure in tri-media functions
Requirement: Resume and Endorsement Letters from the School/Company
Schedule of Availability: Monday to Friday (8:00am to 5:00pm)
Fees: none
Total Processing Time: 13 minutes
How to avail of the service:

STEP NO. CLIENT STEP
AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Submits the letter of request
  • Receives the client
  • Acquires the endorsement letter and forwards it to the Chief of Office



Officer of the Day Batangas City Sports Coliseum


3 mins
2 Proceeds to the Chief of Office for interview
  • Chief of Office interviews and assesses the applicant
  • Informs the applicant to start if slot is available
Chief of Office

Batangas City Sports Coliseum




 10 mins