Public Affairs and Assistance Division Office-Profile


I. Mandate:

The Public Affairs and Assistance Division prepares maintain and preserve record of Barangay and SK Officials. The Creation, Conversion, of some Barangay’s and Masterlist of all Barangay Officials are properly recorded and filed.

 

II. Vision

Rendering a public service to the people of Batangas City with selfless dedication, honor and integrity. Uplift the quality of service to the people under a transparent government with the end view of having productive, supportive, progressive and law abiding citizenry.

 

III. Mission

Providing quality service to all Barangay Officials especially those living in far-flung Barangay that need documents in transacting their projects in City Government.


IV. Service Pledge:

We commit to:
1. To continue scanning and encoding Masterlist from the beginning to present in order to prevent them from mutilating.
2. To promote goodwill and rapport between the Barangay and the Government by proper coordination to different offices about the implementation of laws and decrees and giving the people better understanding of the objectives, policies and purpose of City Government.
3. To create paperless communication in disseminating information regarding meetings, seminar and in claiming their documents.
4. To serve efficiently and ensure the satisfaction of client.




 

 

 

Public Affairs and Assistance Division Office Organizational Chart

Public Employment Services Office [PESO]

Public Affairs and Assistance Division Office Citizen's Charter


Department: City Mayor’s Office – Public Affairs and Assistance Division
Frontline Service: Application for certification of Service Record
Client: Former Barangay Officials
Requirement: Written Request and Official Receipt
Schedule of Availability: Monday to Friday (8:00am to 5:00pm)
Fees: Php 65.00
Total Processing Time: 2 Days and 12 Minutes

How to avail of the service:

STEP NO. CLIENT STEP
AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Presents written Request

Accepts and review request

a. Instructs client to pay certificate fee to City Treasurer’s Office –License Div.

b. Advises to return and presents Official receipt

 
Chief Officer

Chief of Office Public Affairs and Assistance Division – 2nd floor. CHO Admin Bldg.

2 minutes
2 Proceeds to City Treasurer’s Office-License Division

       2 minutes
3 Pays the appropriate fee (Refer to payment procedure of the Collecting Agent)

  City Treasurer’s Office – License Division

Business One Stop Shop- Peoples Quadrangle

5 minutes
4 Returns to Public Affairs And Assistance Division

      2 minutes
5 Presents official receipt to concerned Personnel


Advises to comeback after 2 days for release  of documents Assigned-Personnel Public Affairs and Assistance Division 2 days
6

Claims the Document

Releases the document

Assigned-Personnel Public Affairs and Assistance Division

1 minute

 

 


Department: City Mayor’s Office - Public Affairs and Assistance Division
Frontline Service: Request for Barangay Officials Directory
Requirement: Written request
Schedule of Availability: Monday to Friday (8:00am to 5:00pm)
Fees: Free of Charge
Total Processing Time: 1 hour and 6 minutes

How to avail of the service:

STEP NO. CLIENT STEP
AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Presents written Request

Accepts and reviews request


a. Interviews the applicant

b. Refers the applicant to assigned personnel


Chief Officer- Public Affairs and Assistance Division Public Affairs and Assistance Division- 2nd floor. CHO Admin Bldg. 5 minutes
2

Proceeds to assigned personnel

 Processes document and advises applicant to come back after an hour for the release of document  Assigned Personnel-Public Affairs and Assistance Division


Public Affairs and Assistance Division- 2nd floor. CHO Admin Bldg.

1 hour
3

Claims the document

 Releases the document  Assigned Personnel  Public Affairs and Assistance Division- 2nd floor. CHO Admin Bldg.


1 minute