City Investment and Tourism Office Citizen's Charter

Details
Friday, 03 July 2015 - 12:54:01 PM

Frontline Service: Request for Tourism Data
Clients: LGU’s students, walk-in-visitors
Requirements: letter, identification card
Schedule of Availability of Service: Monday-Friday- 8:00 am to 5:00 pm

How to avail of the service:                                                                                   
STEP NO. CLIENT STEP
 AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1 Submit letter of request

• Accepts and checks the letter

 

• Check availability of requested materials

 

• Informs clients about the status of materials

 		 Tourism Office Museo Puntong Batangan (behind the City Library) City Hall Complex, Bats.City


6 minutes

 

10 minutes

 


5 minutes

 
2

Register in the logbook to record the purpose of visit

  Give the logbook to the client  Tourism Office

 Museo Puntong Batangan (behind the City Library) City Hall Complex, Bats.City

 

 3 minutes
3

Applicants will have the materials requested photocopied outside

 

 If material is available and need to be Xeroxed  outside, request applicant to submit an I.D Tourism Office

Museo Puntong Batangan (behind the City Library) City Hall Complex, Bats.City

 15minutes
4 Return the material and claim the I.D

Check the materials if they were returned complete and give back the I.D of the client

 Tourism Office

Museo Puntong Batangan (behind the City Library) City Hall Complex, Bats.City

 10 minutes

 

Frontline Service: Request for Tour of the Museo Puntong Batangan     
Clients: Lakbay Aral Groups, Tourists (Local and Foreign), Students
Requirements: letter
Schedule of Availability of Service: Monday-Friday- 8:00 am to 5:00 pm
Saturday and Sunday ( by appointment )

How to avail of the service:                                                                                   
STEP NO. CLIENT STEP
 AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1

Register in the logbook to record the purpose of visit

Give the logbook to the client

 		 Tourism Office Museo Puntong Batangan (behind the City Library) City Hall Complex, Bats.City


3 minutes

 
2

Submit letter of request addressed to the City Mayor and through the Tourism Officer

• Accepts the letter and inform the bearer to follow up if the request has been approved after 3 days by telephone call or by visiting the office

 

• Informs the client about the fees that they will pay

  Tourism Office

 Museo Puntong Batangan (behind the City Library) City Hall Complex, Bats.City

 

7 minutes

 

 



2minutes

3


Pay the prescribed “Museum fees” to the Museum Personnel

 


• Remits payment to the City Treasurer’s Office
• Gives the Official Receipt to the client
Tourism Office


Museo Puntong Batangan (behind the City Library) City Hall Complex, Bats.City
10 minutes
4 Start the Museum Tour

Welcome the guests and start the Museum tour

 Tourism Office

Museo Puntong Batangan (behind the City Library) City Hall Complex, Bats.City

 1 hour

 

Frontline Service: Request for a City Tour of Batangas City     
Clients: Lakbay Aral Groups, Tourists (Local and Foreign), Students
Requirements: letter
Schedule of Availability of Service: Monday-Friday- 8:00 am to 5:00 pm
Saturday and Sunday ( by appointment )

How to avail of the service:                                                                                   
STEP NO. CLIENT STEP
 AGENCY / LGU Action Office Responsible Location of Office Maximum Duration
1

Submit letter of request addressed to the City Mayor and Attention the City Tourism Officer by Email to: This email address is being protected from spambots. You need JavaScript enabled to view it.
Hand Mail to:
Museo Puntong Batangan

• Accepts the letter and inform the bearer personally or by telephone or by Email or Fax Message to follow up if the request has been approved after 3 days
• Informs the client about the fees that they will pay Tourism Office

 		 Tourism Office Museo Puntong Batangan (behind the City Library) City Hall Complex, Bats.City


15 minutes

 
2

Register in the logbook to record the purpose of visit

Give the logbook to the client

  Tourism Office

 Museo Puntong Batangan (behind the City Library) City Hall Complex, Bats.City

 

3 minutes

3


Pay the prescribed “City Tour” Fees to the Museum Personnel

 


• Remits payment to the City Treasurer’s Office
• Gives the Official Receipt to the client
Tourism Office


Museo Puntong Batangan (behind the City Library) City Hall Complex, Bats.City
10 minutes
4 Start the City Tour

Welcome the guests and start the City Tour

 Tourism Office

Museo Puntong Batangan (behind the City Library) City Hall Complex, Bats.City


6 hours
5 End City Tour Thank the clients for the visit and invite them to visit once again.


Tourism Office

 Museo Puntong Batangan (behind the City Library) City Hall Complex, Bats.City


5 minutes